Hi Laurel
I also noticed this when I sent in my claim for Hendrix and his knees - however, will another provider cover a pre-existing health condition? My understanding is that PetPlan is a very good company for pet insurance and I won't be changing even though I was a bit annoyed as well when my insurance payment arrived and they'd excluded part of it as it didn't exceed the excess - I'd assumed it would be added on to the other invoice as it was all part of the same on-going health issue.
Is the premium you are paying for one cat or two? I pay £37 pm for two.
_________________ Clare Hendrix and Jagger, Brown Marble Boys (born 18 August 2013) Hampshire, UK
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