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PostPosted: Wed Feb 18, 2009 1:33 pm 
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Asian Leopard Cat

Joined: Tue Aug 15, 2006 2:44 pm
Posts: 360
Location: Devon countryside
Hi,
I don’t know whether you are aware, but the Travelodge pet stay rate has gone up from £10 per pet to a whopping £20 PER PET. The reason supposedly is the ‘specialist’ cleaning they have to do after a pet has vacated the room. I think it absolutely extortionate, as even B&B’s that accept pets rarely charge more than £5.
I’ve spoken to a chap in Customer Services at head office to complain and he said that the more people that make a complaint the more the likelihood that it will be reviewed.
Details to complain are as follows: -

By letter: -
‘FOR THE ATTENTION OF TRACEY SAVILLE’
TRAVELODGE HOTELS LTD.
SLEEPY HOLLOW,
AYLESBURY ROAD,
THAME,
OXFORDSHIRE,
OX9 3AT

By phone: -
0844 6006999
If you phone, ask for the phone call ref. no and note it if you also write or email.
If you can, ask to speak to Tracey Saville, she apparently wasn’t there when I phoned.

By email: -
customer.services@tl.co.uk
(Subject line – ‘For the Attention of Tracey Saville – re pets’)

The more they are bombarded with complaints the sooner we can make them reconsider this ridiculous price hike.
Annie
www.bengalcat.me.uk


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PostPosted: Wed Feb 18, 2009 2:39 pm 
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Asian Leopard Cat

Joined: Tue Aug 15, 2006 2:44 pm
Posts: 360
Location: Devon countryside
Apologies, the email address above is incorrect. It should read: -

customer.services@travelodge.co.uk

Annie


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